Refunds & Returns
At Todoosh, we strive to ensure customer satisfaction with every purchase. This policy outlines the process for refunds, returns, and exchanges to provide clarity and support.
Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, in its original packaging, and in the same condition as received.
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Returns must be initiated within 15 days of receiving the product.
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Proof of purchase (e.g., order confirmation or receipt) is required.
Non-Returnable Items
Certain items are non-returnable, including:
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Personalized or custom-made products
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Items on sale or marked as final sale
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Gift cards
How to Initiate a Return
To initiate a return, follow these steps:
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Contact us at contact@todoosh.com or call us at +1 307-223-0950 to request a return authorization.
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Provide your order details and reason for the return.
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Once approved, ship the item to the following address:
Todoosh Returns
30 N Gould St #42312
Sheridan, WY 82801
USA
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Refunds will be processed once we receive and inspect the returned item. Approved refunds will be issued to the original payment method within 5-7 business days. Please note:
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Shipping costs are non-refundable.
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If the return is due to our error (e.g., defective or incorrect item), we will refund the shipping cost.
Exchanges
To exchange an item, please contact us at contact@todoosh.com. Once the original item is returned, we will process the replacement order. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 7 days of receiving the product. We will arrange for a replacement or refund, including any shipping costs.
Contact Us
For any questions or concerns about refunds and returns, please contact us:
Todoosh
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Email: contact@todoosh.com
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Phone: +1 307-223-0950
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Address: 30 N Gould St #42312, Sheridan, WY 82801, USA